If you're not happy, I'm not happy. Contact me using the Contact page to initiate a return if you're unhappy with your purchase for any reason. Returns can be made within 60 days of the purchase date. Items with functional or cosmetic defects can be returned for a full refund or replacement; this includes pipes which display defects after being smoked. Items you are unhappy with for any other reason must be returned in unused, brand new condition; for pipes, this means the pipe must be unsmoked, and for tobacco and accessories, this means the tin or tins must be unopened. Once you reach out to me, I will reply with return instructions.